Shipping & Returns
Shipping
We deliver furniture across Kenya. Delivery timelines and costs depend on your location and the size of your order.
| Location | Timeline | Cost |
|---|---|---|
| Nairobi | 2–5 business days | Free for orders over KES 10,000 |
| Major towns | 5–7 business days | From KES 1,500 |
| Other areas | 7–10 business days | Varies by location |
Free assembly is included for all deliveries within Nairobi. For other locations, detailed assembly instructions are provided.
Returns & Exchanges
We want you to love your furniture. If something isn't right, we're here to help.
- Items may be returned or exchanged within 7 days of delivery.
- Products must be unused, unassembled, and in their original packaging.
- Custom or made-to-order items are non-returnable.
- Return shipping costs are the responsibility of the buyer unless the item arrived damaged or defective.
- Refunds are processed within 5–7 business days after we receive the returned item.
To initiate a return, contact us via WhatsApp or email with your order number and photos of the item.