Frequently Asked Questions
Find answers to common questions about shopping at Ozeal Home.
How do I place an order?
Browse our shop, add items to your cart, and proceed to checkout. You can pay via Paystack (card, M-Pesa) or choose to pay on delivery.
What payment methods do you accept?
We accept payments via Paystack (Visa, Mastercard, M-Pesa) and cash on delivery for orders within Nairobi.
How long does delivery take?
Delivery within Nairobi takes 2–5 business days. Deliveries outside Nairobi take 5–10 business days depending on your location.
Do you deliver outside Nairobi?
Yes, we deliver across Kenya. Delivery charges vary based on your location and order size.
Can I return or exchange an item?
Yes. You can return or exchange items within 7 days of delivery, provided they are unused and in original packaging. See our Shipping & Returns page for full details.
Do you offer assembly services?
Yes, we offer free assembly for orders within Nairobi. For other locations, assembly instructions are included with your furniture.
How can I track my order?
Once your order is confirmed, you can track its status from your account under the Orders section.
Can I cancel my order?
Orders can be cancelled within 24 hours of placement. Contact us via WhatsApp or email to request a cancellation.